Terillian Cabinets offers one free design and estimate per customer.
A $50 design fee will be assessed in the following situations:
- Complex Design
- Multiple Designs ($50 per design after the 1st free design)
- Too Many Revisions
- Switching Cabinet Manufacturers
- Cabinet Layout Requested
The design fee will be fully credited back to you when your order is placed. The design fee can be paid via credit card.
We try to accurately display the true color of our cabinets. However, colors may vary based on the display device you use to view our website or social media pages. You agree the online cabinet color may differ from the real life color you receive due to these limitations.
We try to accurately display the true color of our countertops. However, colors may vary based on the display device you use to view our website or social media pages. You agree the online countertop color may differ from the real life color you receive due to these limitations.
Every natural stone countertop slab is unique. You agree your natural stone countertop will have variation in the pattern or colors seen in pictures on our website or social media pages.
Most appliances lose warranty when shipped outside the United States. In the event an appliance stops functioning, customer agrees to directly contact the Appliance Manufacturer for resolution. Terillian Cabinets does not have the expertise to resolve appliance problems. By ordering, you agree to these Terms and Conditions.
Estimates are usually valid for 30 days. However, prices are subject to change without notice. We will confirm your Estimate total is still valid before accepting your payment.
When you send payment for your order, you confirm and acknowledge the measurements in your Estimate Layout are accurate. Terillian Cabinets will not be responsible for any changes or deviation of Estimate Layout measurements after an order has been placed and materials have been fabricated.
Your Estimate is in U.S. Dollars
Full payment is due for international orders before ordering process begins. If a partial payment is received, your funds will be held until the remaining balance is sent.
Terillian Cabinets does offer a Payment Plan, click here for details.
Terillian Cabinets attempts to keep pricing on the website accurate and current. However, vendor prices are subject to change without notice. If vendor cost for an item has changed, your price will be based off the new vendor cost regardless of the pricing shown on our website. If that situation occurs, we will immediately update our website to reflect the new price.
Do not share charges on a wire transfer. Terillian Cabinets must receive the amount listed on your Estimate. Failure to receive the full amount listed on your Estimate will delay your order processing until the balance is received.
Estimates created 10/14/2024 or later can be paid via credit card (without an additional fee for credit card processing).
Terillian Cabinets will fabricate the countertops to the exact sizes listed on the Fabrication Plan. If the sizes are incorrect or need to be bigger, please indicate the exact measurements for the plan before fabrication begins.
We do full custom fabrication on stone countertops: cut the slabs, cut-out the sink, polish the sink rim for undermount installation, cut-out the cooktop, polish the edges etc. We do not bore the faucet hole.
We strive to deliver custom fabricated countertops with no seams or minimal seams. Countertop Seam locations are selected by the following criteria:
- Minimize Waste
- Minimize Visual Impact
- Mimimize Crate Volume
- Make Local Material Handling Easier
Sometimes we may not have options for a seam location, the seam location may be dictated by the layout and the material quantity in the order.
We do not ship countertop remnants unless specifically requsted by the customer. Requesting remnants is not available for countertops sold by the square foot. Shipping remnants may result in an additional crating fee if the shipping crate has to be altered to accommodate the remnants.
Once payment is received we will give you an estimated Order Processing Time. The Ordering Processing Time can change for many reasons. We will communicate the exact delivery date(s) when known. Our goal is to deliver your supplies as quickly as possible.
We try to verify your entire order is in stock before accepting payment. However, sometimes items in your order could be subject to Backorder Delays outside the control of Terillian Cabinets due to global supply chain issues. If your order has items on Backorder, we will keep you updated on the status and deliver when available.
Terillian Cabinets does not guarantee your entire order will be delivered at once to your shipper. Depending on the size and complexity of your order, it may take several deliveries to transport everything to your shipper. This is the most cost effective approach for you. Consolidating your order has a higher overall cost.
We will send delivery photos of your items when Terillian Cabinets makes the delivery. Sometimes items are dropshipped; in these situations we do not have delivery photos available.
We deliver to many shipping companies, some have large warehouses, some have small facilities. Your supplies are packaged for shipment and not intended to sit outside in the rain. The packaging is not waterproof. It is the responsibility of your selected shipping company to protect your supplies from the weather.
Terillian Cabinets strongly advises customers to have shipping insurance on their order. In the event something is damaged during shipment, you will have recourse with the shipping company for those damages.
Time is of the essence when making a claim. Almost all vendors will deny a claim 30 days past the purchase date. If you have damaged or missing items, please contact us ASAP. Take many pictures of the damaged items including pictures of any damage to the crate or boxes. If your Claim is denied by the vendor, we will work with you on the best solution to resolve the issue.
Terillian Cabinets is not responsible for shipping cost to your island or import duties. This applies to all situations; the responsibility of Terillian Cabinets ends when the delivery is made to your shipper.
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